Ongoing development and support
A system that people use every day is never finished. We stay with it: new modules, integrations, performance work and a direct line when something needs attention.
What this solves
The version that launches is the version that fits what you knew at the time. Then the business changes, a supplier changes a format, volume triples and a query that was fine at ten thousand rows is not fine at a million. Handing that to someone who has never seen the data model is slow and risky. Staying involved means the person extending the system is the one who designed it.
When a business needs it
- ·The system is live and the roadmap did not stop at launch.
- ·Nobody is clearly responsible when something breaks at eight in the morning.
- ·Dependencies and security updates keep being postponed.
- ·Performance degrades as data grows and nobody owns the fix.
- ·A previous team left and the software still has to keep running.
What is included
Development
New modules and changes, planned in agreed cycles rather than fired off one ticket at a time.
Incident response
A defined channel and response time when production is affected, with a written cause afterwards.
Monitoring
Errors, jobs, performance and uptime watched, so we usually see a problem before you report it.
Maintenance
Dependency and security updates applied continuously instead of accumulating into a migration.
Performance
Queries, indexes and jobs revisited as data volume changes what used to be fast.
Continuity
Documentation and infrastructure kept current, so the system is never dependent on one person's memory.
How we approach it
A retainer is a fixed monthly capacity, not a ticket allowance. You decide how it is spent, we tell you what fits.
Work is planned in cycles, with urgent issues taking priority. What did not fit this month is visible rather than silently dropped.
We take over systems we did not build, after a short review of the code, data and infrastructure so nobody is guessing.
Technical depth
- Model
- Monthly retainer with agreed capacity
- Response
- Defined channel and response times
- Monitoring
- Errors, jobs, uptime, performance
- Releases
- Staged deployments, no-downtime updates
- Handover
- Takeover review for existing systems
- Reporting
- Monthly summary of work and system health
Questions we get
Will you support software you did not build?
Yes, after a short review of the code, data and infrastructure. That review tells you honestly what shape the system is in before either of us commits.
What does a retainer actually cover?
An agreed capacity per month covering development, maintenance and incident response. Unused capacity is not a credit balance, and we say early when the work needs more.
How fast do you respond when production breaks?
Response times are agreed up front and depend on what the system does. Monitoring usually means we are already looking at it when the first message arrives.
Can we stop at any point?
Yes, with a notice period. Everything runs in your accounts and stays documented, so another team can take over without a rebuild.